Support

Write to us: support@baziart.com. We reply within 3 business days.

Forgot your password

1. On the sign-in screen, tap “Forgot password?” and enter your account email.
2. We'll send an email with a code like XXXX-XXXX. The code works for 30 minutes and only once.
3. Enter the code and a new password in the app. You'll sign in to the same account; other devices will need to sign in again.

The email only goes to the address linked to the account. If it hasn't arrived, check your spam folder and wait a minute: you can request the code again. If you used the app as a guest, without an email, you have no password to reset. Still nothing? Write to us from that address.

What to include

So we can sort it out on the first try, not the third:

• your phone model and Android or iOS version;
• the app version (Profile → bottom of the screen);
• what you did and what you expected to see;
• a screenshot, if the problem is visible on screen.

If your question is about a specific reading or AI reply — every such text in the app has a “Report” control. It sends us the text and the reason, so there is nothing to retell.

Subscriptions and purchases

What the subscription includes and which one-time purchases exist is on the Pricing page.

Subscriptions and one-time purchases are made through the app store and managed there — we cannot cancel a subscription or issue a refund on our side.

• Google Play: Subscriptions · Refunds
• App Store: Subscriptions · Refunds

A purchase did not come back after reinstalling? Tap “Restore purchases” on the purchase screen. If you bought as a guest, without adding an email, the purchase is tied to the store account it was made from; restoring works only on that account.

Data and account

• Download your data: Profile → “Export data”.
• Delete your account: Profile → “Delete account”, or follow the account deletion page.
• What we store and why: privacy policy.

What this app is — and what it is not

BaziArt is a self-reflection tool based on East Asian tradition (BaZi, Qi Men Dun Jia). It does not predict the future, does not diagnose, and does not replace a doctor, a lawyer or a financial adviser. Decisions about your health, money and relationships remain yours.